Return & Refund Policy for Men’s and Women’s Footwear
We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
- Items must be returned within 7–14 days from the date of delivery.
- Products must be unused, unworn, and in original condition.
- All original packaging, tags, labels, and accessories must be included.
- Footwear showing signs of wear, damage, or alteration will not be accepted.
2. Non-Returnable Items
- Products purchased during clearance or final sale are not eligible for return unless defective.
- Items damaged due to misuse, improper handling, or normal wear and tear are not eligible.
3. Return Process
- To initiate a return, contact customer support at:
- shaikhmohdali878@icloud.com
- Provide your order details, reason for return, and clear images (if applicable).
- Once your request is approved, instructions for return shipment will be provided.
- Customers may be responsible for return shipping charges unless the item is defective or incorrect.
4. Inspection & Approval
- All returned items will be inspected upon receipt.
- If the product meets return conditions, the refund or replacement will be processed.
- If the return does not meet the policy requirements, it may be rejected or returned back to you.
5. Refund Policy
- Refunds will be issued to the original payment method.
- Processing time is typically 5–10 business days after approval.
- Shipping charges (if any) are non-refundable unless the return is due to an error or defective product.
6. Exchanges
- Exchanges are subject to availability of size and style.
- If the requested item is unavailable, a refund will be issued instead.
7. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery.
- Include clear photos and order details for faster resolution.
- Eligible cases will receive a replacement or full refund, including shipping charges.
8. Cancellation Policy
- Orders can be canceled only before they are shipped.
- Once shipped, cancellation is not possible, and the standard return process must be followed.
9. Important Notes
- Ensure footwear is tried on a clean, indoor surface to maintain eligibility for return.
- Keep all packaging intact until you are sure about keeping the product.
For any assistance or queries, please contact customer support at: